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Refund Policy

Because caviar is a highly perishable luxury product, The Caviar Concierge enforces a strict return and refund policy to ensure safety and quality.​

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Caviar Return Policy​

  • Final Sale: All caviar purchases are final and non-returnable under normal conditions.

  • Temperature Indicator Exception: Returns are accepted only if the integrated temperature indicator seal on the shipping container has changed color, proving a transit temperature spike.

  • Time Limit: Temperature-related claims must be reported within 24 hours of delivery.

  • Carrier Verification: All claims are cross-referenced with our carrier's detailed GPS and time-stamped delivery confirmation reports.

  • Required Proof: Customers must submit a clear photograph of the discolored temperature seal alongside the delivery packaging. 

  • Submission Email: Send all photo proof and claim details directly to thecaviarconcierge@gmail.com.

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Non-Caviar Items

  • Accessories: Non-perishable items like mother-of-pearl spoons or servers can be returned within 14 days.

  • Condition: Accessories must be unused, unwashed, and in original packaging.

  • Shipping Costs: Customers are responsible for return shipping costs on non-perishable items. 

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Process for Approved Claims

  • Inspection: Once the visual proof of the discolored seal is verified, a replacement or refund will be authorized.

  • Remedy: Approved claims will receive an immediate product replacement or a full refund to the original payment method.

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